Frequently Asked Questions
Your guide to a seamless shopping experience with edenrobe.
What are the standard delivery times for orders within Pakistan?
For domestic orders, we typically deliver within 3 to 5 working days. During sale periods or new collection launches, delivery may take up to 7 working days.
What is your return and exchange policy?
You can exchange any unused item within 15 days of purchase, provided it has the original tags and receipt. Please note that items purchased on sale are not eligible for return or exchange unless they are defective.
Which payment methods do you accept?
We offer multiple payment options including Cash on Delivery (COD), Credit/Debit Cards (Visa and Mastercard), and popular mobile wallets like EasyPaisa and JazzCash.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our courier partner's website to see real-time updates on your shipment.
Do you offer international shipping?
Yes, edenrobe ships globally. International shipping rates and delivery times vary based on the destination country and the weight of the parcel. Customs duties, if applicable, are the responsibility of the customer.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it against our chart to ensure the perfect fit for our Eastern and Western wear.